Protect Your Identity
Preventing Identity Theft
MidCountry Bank is dedicated to protecting you and your private information. We equip you with technology, tools, and tips to help you be proactive in the fight against fraud.
Together We Fight Fraud
There are a number of ways to protect personal information, beginning with awareness. Typical fraud schemes include Phishing, SMiShing and Vhishing. They are done with the intent to obtain information that will help perpetrate fraud. Be wary of unsolicited contact from Financial institutions. MidCountry Bank partners with you in keeping information secure. Here’s how we all play a part in the fight against fraud.
Be Aware of Fraud Schemes
Phishing, SMiShing, and Vhishing scams are done with the intent to obtain information that will help perpetrate fraud. Be wary of unsolicited contact from financial institutions. A financial institution will never contact you by email, text message, or phone for personal information or account information like passwords, credit card numbers, or other sensitive information.
- Phishing: undesired email messages (also known as "spam"). If an email appears to be from a financial institution and it requests account information, do not click on any of the links provided. Contact the financial institution using the information provided upon account opening to determine if any action is needed. Similarly, if you receive an email from an apparent legitimate source (such as the IRS, Better Business Bureau, Federal courts, UPS, etc.) contact the sender directly through other means to verify the authenticity.
- SMiShing: the mobile phone/text version of Phishing. Via text messaging, a fraudster contacts individuals with the goal of deceiving the individuals to share private information or to spread malware or other threats to mobile device users. If you have the slightest doubt about the authenticity of a message, contact the financial institution directly and do not use links or phone numbers provided in the message.
- Vhishing: the voice counterpart to phishing. A message that asks the user to make a telephone call, and the call triggers a voice response system that asks for the user's credit card number, account numbers or other information.
How MidCountry Bank Protects You
At MidCountry Bank, your security is a top priority for us. We have leading firewall and network security technology as well as a readiness plan in place for when we are alerted that customer security may be in jeopardy. Here are things that help accomplish our goal of keeping you safe.
- Newly introduced CardValet reinforces security of debit card access, and is ideal for card holders who want to proactively manage their debit card accounts.
- MidCountry’s online account opening process is supported by a third party authentication protocol that validates “out of wallet” information from various public databases to safeguard your identity.
- Requirements for your personal password to make it strong and more secure
- Assistance to reset your password, if needed
- Identities are verified with enhanced identification questions that only the account owner can answer
- Automatic session log outs after a certain amount of inactivity
- Website is encrypted by an independent third party – verifies that our website remains secure
- Fraud monitoring with specialized, sophisticated software helps to take swift action when fraud activity is detected
- When businesses move money out of MidCountry Bank we require utilization of security tokens that prove identity electronically in addition to your password - the token acts like an electronic key to help you gain access
- We will never ask for your full social security number via email, phone or text
- Account alerts to notify you about account activity by text or email
How You Can Protect Yourself Online
The benefits of online banking are abundant if you take the proper steps to protect yourself and use the internet wisely. Do you know who, or what, is in your computer? Here are ways you can keep yourself safer online.
- Don’t use obvious passwords like birthdays, family names, etc
- Never share your passwords with anyone
- If your password is breached, create a new one
- Always log out of your session when you are finished
- Never provide your Social Security number or account information to anyone who contacts you online or by phone/text
- Go paperless with estatments and Bill Pay – exposes you to less fraud and has less impact on the environment
- Never click on email links from people you don’t know
- Keep your browser updated and use antivirus software on your computer
- Never reveal sensitive or personal information on social networking sites
- Use secure delivery methods whenever possible
- Order a free copy of your credit report every four months from one of the three credit reporting agencies at annualcreditreport.com
- As Minnesota's consumer protection agency, the Minnesota Department of Commerce has compiled a booklet of tips to help consumers protect themselves from fraud. Click here to download a pdf of the Fraud Toolkit from the Minnesota Department of Commerce.
How You Can Protect Your Mobile Activity
Everyone has a role in protecting their private information on the devices they use. It takes more than luck to secure your mobile device. Here are some things to consider when using your mobile device.
- Always lock your mobile device and set it to lock out after a period of inactivity
- Never use public Wi-Fi or bluetooth to conduct online banking
- Keep your mobile operating system updated – always update as soon as the update is available
- Think before you click on a link in a text
- Never respond if a text asks for personal information
- Never respond to unknown texts
- Report a lost or stolen device immediately to our Customer Care Team (877.874.7376)
If You Are a Victim of Identity Theft or Fraud
Our goal is to keep your information and money as safe and secure as possible. Please report any suspected fraud immediately.
- Notify the authorities
- Notify our Customer Care Team (877.874.7376) and close the affected accounts
- Notify your credit agency to monitor thief activity using your information