Technical help from MidCountry Bank

Technical Help

A troubleshooting guide

What mobile devices are compatible with Online Banking and Mobile Banking?

Many Apple and Android devices are compatible with our programs. Please contact our Customer Care Center at 1-877-874-7376 or chat online if you have any specific questions regarding compatibility.

Why can't I see documents correctly?

Some operating system set ups may impact your ability to clearly view documents. Firefox and Opera document popup takes a vertical length to the footer of the displayed page. This causes difficulty reading documents in some cases. Internet Explorer has a display issue with all embedded PDF viewers causing multiple scroll bars. This can cause difficulties when trying to navigate the documents.

How do I find my current browser version?

In your browser toolbar select "Help" then select the "About..." option. Here you will see what browser version you are currently using.

How do I download or upgrade a supported browser?

Use the links below to download the most current version of the browser you would like to install.

How long will it take to download a new browser?

Download times vary greatly, depending on the speed and type of internet connection and amount of traffic on the web page being used to obtain the file.

What financial analysis systems are supported?

MidCountry Bank is set up to support Quicken, QuickBooks, and Microsoft Money with the following operating systems.

  • Quicken Windows 2014-2016
  • Quicken Mac 2007, 2015, 2016
  • QuickBooks Windows/Mac 2014-2016

*Where there are gaps, there was no product released

Additional troubleshooting notes:

  • A web browser should be compatible with the default PDF reader.
  • Google Chrome always uses its built-in PDF reader; all other browsers will use the default PDF reader specified in the operating system.
  • If a compatible combination is having issues, it could be caused from corruption of the browser and/or default PDF reader applications. Reinstalling and updating both applications should resolve any corruption issues.

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